It appears that Apple is doing more than bullying other companies in legal disputes (though right now, it is Apple who is on the defending side). According to many reports, it appears that there are plenty of security issues with Apple’s iTunes store and more often than not, Apple turns a blind eye to many growing complaints –often leaving customers to handle the problem with their bank.
The problem starts with Apple’s weak security system. While it is the responsibility of users to create secure account names and strong passwords, Apple fails to teach and encourage the implementation of such practices. With services on the site for storing a user’s credit card number, it is easy for hackers to get into an account and use the in-account details to make unapproved purchases.
The complaint rises mainly from the fact that Apple refuses to believe the claims of users whose accounts have been compromised. All too often, Apple’s customer service staff would reply with in a patronizing manner but provide no significant help. While some banks have been known to entertain the demands for a chargeback, there are also times when Apple’s refusal to confirm the act of fraud leaves a customer unable to take their money back.
Of course, if you are an Apple iTunes user, you might want to stop using the online store in order to use credit card. Instead, users are encouraged to make use of the Apple iTunes gift card that allows a user to purchase consumable iTunes credits from actual stores that they will be using online to purchase apps and other content such as music and video.
Users should also be warned about key loggers, Trojans and other various malware that can be used by hackers (as well as phishing attacks) in order to obtain information from iTunes users. The use of a firewall, anti-spyware and anti-virus software is heavily encouraged.
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