Companies and manufacturers are not perfect, the institutions and corporations are run by the same flawed humans just like everyone else, and like everyone else, they make mistakes. The big issue about mistakes it that when someone makes it, fixing the problem becomes a whole lot harder when there are more people involved. With mobile phone manufacturers, every single person owning a specific handset can become victims.
Apple has shown that it is unable to take care of its consumers; if anything, they have proven that the real focus of Apple is expansion and not the well being of their users. This is what happened with the recent antenna issue and how Apple kept denying that there was any real problem at all. Despite the announcement that they would be giving away free iPhone 4 bumper cases, the fact remains that the antenna on the handset does not function properly.
Vodafone could have taken a similar route; in fact, they had more of a right to do so. A couple of weeks ago, a misleading interpretation of a Vodafone announcement led many HTC Desire owners to believe that an update for their handset’s OS would be available. However, upon downloading the update, users realized that this was not an Android 2.2 OS that they received, but an implementation of Vodafone 360 features.
The operator never said that the update was for the Android OS specifically, but they still took responsibility for the issue. Vodafone has announced that the real 2.2 Froyo update is going to be available shortly and that the update will not just bring in the new OS, but will also remove the 360 software installed from the previous patch.
Apple ought to realize that companies need to make sacrifices too, and even if they stand to lose by offering a repair program or a recall of all iPhone 4 stocks, it is pretty much an ethical principle that they need to uphold.
Tags: Android-2.2-Froyo, Apple, google-android, HTC-Desire, Vodafone